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接入、授权、功能或数据合规方面的问题，先看看下面的常见问题；没解决的直接发邮件给我们，工作日 24 小时内回复。 Questions about connecting, authorization, features or data compliance? Check the FAQ below — or email us directly; we reply within 24 hours on business days.
常见问题FAQ
如何把我的 TikTok Shop 店铺接入 GEX ERP？How do I connect my TikTok Shop store to GEX ERP?
登录 TikTok Seller Center，在 App & Service Store 中找到 GEX ERP 并安装，按提示完成 TikTok 官方 OAuth 授权即可。详见授权流程。
Log in to TikTok Seller Center, find GEX ERP in the App & Service Store, install it, and complete TikTok's official OAuth authorization. See Authorization.
GEX ERP 会拿到我的哪些数据？What data does GEX ERP access?
仅限你在 TikTok 官方授权页确认的 API 权限范围内的店铺业务数据（商品、订单、库存、销售与结算数据），用于提供 ERP 功能。详见隐私政策与权限说明。
Only store business data within the API scopes you confirm on TikTok's official authorization page (products, orders, inventory, sales and settlement data), used solely to provide ERP features. See the Privacy Policy and scope details.
如何撤销授权？撤销后数据怎么办？How do I revoke access, and what happens to my data?
在 TikTok Seller Center 的已安装应用管理页可随时撤销授权，撤销后我们立即停止访问对应店铺的数据，相关数据将在 30 天内删除或匿名化处理。
Revoke at any time from the installed-apps page in TikTok Seller Center. Access stops immediately, and related data is deleted or anonymized within 30 days.
如何申请删除我在 GEX ERP 中的全部数据？How do I request deletion of all my data?
发送邮件至 15639782167@163.com，注明店铺名称与注册邮箱，我们将在 15 个工作日内完成删除并回复确认。
Email 15639782167@163.com with your shop name and registered email. We complete the deletion within 15 business days and confirm by reply.
如何卸载 GEX ERP？How do I uninstall GEX ERP?
在 TikTok Seller Center 的「已安装应用」管理页找到 GEX ERP，点击卸载（Uninstall）即可。卸载会同时移除授权，我们随即停止访问该店铺的数据；你的商品与订单数据仍归你所有，保留在 TikTok 平台。
Open Installed Apps in TikTok Seller Center, find GEX ERP and choose Uninstall. This also removes authorization, so we stop accessing the store's data immediately; your products and orders remain yours on TikTok.
多店铺可以统一管理吗？Can I manage multiple stores together?
可以。在同一个系统内集中管理多个 TikTok Shop 店铺，无需来回切换后台；分别完成各店铺的 OAuth 授权即可。
Yes. Authorize each store via OAuth and manage all of them in one workspace — no more switching between Seller Center accounts.
联系我们Contact us
运营主体：郑州市赢菁网络技术有限公司
支持邮箱：15639782167@163.com · 电话：15639782167 · 工作日 24 小时内回复
地址：河南省郑州市高新区科学大道 53 号 1 幢 20 层 57 号 01 室
Operator: Zhengzhou Yingjing Network Technology Co., Ltd.
Email: 15639782167@163.com · Phone: +86 156 3978 2167 · Replies within 24 hours on business days
Address: Room 01, Floor 20, Building 1, No. 53 Kexue Avenue, High-tech Zone, Zhengzhou, Henan, China